Command Centre
Run every brand from one command centre
The operator back-office where your team manages players, payments, content, promotions and risk, plus a platform-level orchestrator for the people who run more than one brand.
- Role-based access with a full audit trail
- A player 360 view across wallet, bonuses, KYC and activity
- Brand provisioning and configuration from one console
Operations
A single hub for daily operations
Support, payments and compliance teams work from one view of the player: identity, wallet, bonuses, sessions, notes and messages, with every action recorded.
- Player search and 360 view
- Wallet adjustments with mandatory reasons
- KYC and payment approval queues
- Notes, tags and player communication
Automation
Workflows that run themselves
Rules take care of the routine so people can focus on the exceptions. Withdrawals under a threshold for verified players clear on their own; anything unusual lands in a queue with context.
- Auto-approval rules with thresholds per method and tier
- Pattern flags that open review items
- Scheduled campaigns and content changes
- Escalation paths with ownership
Segmentation
Segmentation shared with every product
Define a segment once and use it everywhere: bonus campaigns, gamification journeys, messaging and reporting all read the same definitions.
- Behavioural, value and lifecycle criteria
- Live membership counts
- Reuse across brands in your environment
Analytics
Analytics your team acts on
Gross and net revenue by product and period, deposits and withdrawals, active players, bonus cost and retention cohorts, with exports for finance.
- Product and period breakdowns
- Bonus cost against resulting turnover
- Cohort retention and reactivation
- Scheduled exports
Sportsbook
Sportsbook configuration
Margins, market availability, limits, featured events and price boosts are managed from the same console as the casino lobby and the promotions calendar.
- Margin and limit profiles per territory
- Featured events and boosts
- Market and sport availability per brand
Risk
Fraud and risk desk
A dedicated workspace for holds, multi-account links, payment risk and bonus abuse, with the evidence attached to every case.
- Case queues with ownership and SLAs
- Linked-account graphs
- Payment and bonus risk signals in one view
Compliance
Compliance and audit
Responsible-gaming tools, self-exclusion, reporting and an immutable audit log of every change, including permission changes, are built into the console.
- Responsible-gaming limits and self-exclusion management
- Regulatory reporting exports
- Immutable audit log with actor, time and before/after
See the command centre with your team’s roles
We will set up the roles your teams use and walk through a day of operations.